SHIPPING POLICY - AUSTRALIA AGRITECH
Order Process
Order Placed
After placing your order, please allow 1-2 Business Days to process & dispatch your order. (Please allow additional processing time during Sale Periods & Public Holidays)
Order Dispatched
Once your order has been processed and dispatched, you will receive a notification email with the tracking information along with your invoice. Please double check your junk/spam in the event the email gets filtered.
Enjoy!
Your order has arrived, we hope you love your product as much as we do. Problems with your delivery? We're here to help, click here to get in touch.
Shipping Information
Not all your goods have arrived: If some of your items have not arrived, it is likely that your order has been split into multiple shipments (sent from different warehouses) or some items may be in back/pre-order. If you think items are missing from your order, please contact our support team here.
My delivery hasn’t arrived: We do apologize in advance if you are experiencing delays with your delivery. If your parcel has surpassed the estimated arrival date with no update from the courier, pleasecontact our support team here.
My delivery arrived damaged: If any products are delivered damaged, please contact our support team here.
If your order has NOT been dispatched: You may be eligible to change your order, cancel your order, or add to your order. Please contact our support team here.
If your order HAS been dispatched: You may be eligible to change your order or cancel your order. However, we may require the products to be returned to D1 Store before proceeding. Please contact our support team here.
If you’re missing full items: We sometimes send certain products from alternative warehouses due to inventory levels. However, if you are missing an item from your invoice, please contact our support team here.
If you’re missing items from sealed box: Please check all packaging, pockets, and zips (on shoulder bag). If you are missing items from a sealed package, please contact our support team within 14 business days of receiving the goods for replacement. We are unable to supply missing items after 14 business days of receiving the goods. Please contact our support team here.
Australia Post • Standard Delivery
Victoria: 2 – 4 Business Days
Interstate: 3 – 6 Business Days
Australia Post Express • Express Post
Victoria: 1 – 2 Business Days
Interstate: 1 – 3 Business Days
Refund & Exchange Information
We want you to love your new product and if you feel like your drone, camera, or gimbal doesn’t quite suit your needs, you may be eligible for the following within 30 days from the invoice date:
- A full refund if unactivated.
- An exchange (no restocking fees).
- A refund if activated (re-stocking fee at the discretion of D1 Store).
This is available for all purchases of brand new products (excludes advertised Demo, Ex-Demo, Refurbished, and Open Box) made online or in-store via D1 Store Pty Ltd.
Please Note:
- Exchanges must be of equivalent value or higher.
- This does NOT Include Activated DJI Care Refresh.
To learn more, please do not hesitate to contact D1 Store via info@aagri-tech.com.au.
For more information on the following, please do not hesitate to contact info@aagri-tech.com.au
Exchange Conditions:
- a. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
- b. Misrepresentation of the product purchased based on original description of the product.
- c. Manufacturing defect(s).
- d. Change of mind within 30 days on Drones, Cameras and Gimbals.
- e. Change of mind within 14 days on Accessories.
Note: If exchanged to a lower priced product, the monetary difference will be transformed into store credit.
Return / Refund / Replacement Conditions:
- a. [DOA] Replacement / Return / Refund will occur when a manufacturing defect of the product was found within 14 days since of receipt or delivery date. Any claims beyond 14 days will be required to go through warranty.
- b. Refund / Return / Replacement will occur when the Product has been exchanged once but still has manufacturing defect.
- c. Return can occur if the delivery exceeds the estimated delivery date by 14 Business Days or a Refund if deemed Lost in Transit by the courier.
- d. Change of mind of a drone, camera or gimbal within 30 days, however a restocking fee of 20% will apply to products that have been activated;
- e. Change of mind of an accessory within 14 days, however a restocking fee of 20% will apply to products that been opened and/or used.
Conditions for Return / Refund and/or Exchange:
- a. Customer did not immediately report damage sustained in transit of the product.
- b. Refund or exchange is requested after 30 days of purchase (since the actual date the product received).
- c. Product sent in for refund or exchange does not include all original accessories, attachments and packaging, or with damage on any part of the product.
- d. Legal proof-of-purchase or receipts have been forged or tampered.
- e. Product held no manufacturing defects after testing made by D1 STORE.
- f. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
- g. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
- h. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.
- i. [DOA] On the spot Replacements / Exchange cannot occur after the 7 Days has lapsed, the products will be required to under go a warranty claim.
Note: D1 Store Gift Cards are not eligible for return / refund.
We understand products malfunction or might not work straight out of the box so we’ve got a dedicated team to help you get back in the air or filming on the ground. If you are experiencing a warranty issue, please do not hesitate to contact our repair/technical team through info@aagri-tech.com.au (make sure to select warranty)